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What Do You Expect?

Managing expectations is a skillful art. Too often, we get out over our skis.

"Newly sworn-in FBI director Kash Patel is weighing releasing the complete Jefferey Epstein flight logs, after promising to do so if confirmed by the Senate to the position."

The crazy thing about this new government accountability stuff... if you say you're going to do something, then people actually expect you're going to do it.

We've all wondered for some time who was on Epstein's flight logs. Bill Gates? Bill Clinton? Tom Hanks? Ellen DeGeneres? Rumor, gossip, innuendo... but more, we want to know because we want those who harmed children and got away with it to not get away with it. Jail - actual jail. For those who never get jailed...

X was abuzz with why the delay when this was promised on Day One. Who are they protecting? Are they scrubbing the list? Have we been conned again? These are all valid questions being thrown around.

Or how about this...

President Trump said he could end the Russia-Ukraine conflict in a day. That turns out not to be true, but perhaps this week, a month later.

In Texas, we were told no Democrat chairs. Full-speed conservatism from Burrows. But that's not at all true.

We the People are cynical. We're accustomed to being let down. That has become our expectation. In effect, we're told to expect steak and we're served a hot dog instead. It happens all of the time.

When I work with candidates, I work to ensure that they are careful with their words. It's easy to tell someone something in an unguarded moment while we're operating on auto pilot, or when we want to see their eyes light up with delight at setting their expectation to something they crave... but it's dangerous to do so.

"But you told us you would..." and then even if we deliver, the delivery comes with a caveat and is met with disappointment.

I expect that the Epstein list will be released. I expect that our President will resolve the conflict. I believe in him and his team, but I also know that right now, Susie Wiles (Trump's Chief of Staff) needs to get a handle on how the team releases information and promises. That would prevent conflicts like these:

That may be resolved today, but it's messy, and we're coming to expect excellence from this team.

Long ago in the business world, a colleague taught me the Scotty Principle - as in Scotty, from Star Trek.

Kirk: Scotty, how long until we repair those engines?
Scotty: Captain, it'll be 48 hours.
Kirk: I need them now!

And then a few minutes later, Scotty pulled a miracle and the engines were fixed.

Under-promise, over-deliver is always a good idea, in theory. But it's hard to pull it off when you're trying to do the impossible or what's never been done before.

Complicating all of this is the fact that Americans are an impatient lot. We want our Epstein files and we want them now! Justice! Jail them all!

Tension built requires release. And if not release, then management. Otherwise, tension can break things.

Politics comes with a lot of tension, and social media only ratchets up the tension with anger and rumor.

Politics lately comes with a lot of new expectation of results.

The only answer to it all is really great communication, and few Republicans have any skill with that at all.


Permalink
by Brett Rogers, Feb 25, 2025 4:26 AM

7 Comments

Chris Spencer (Feb 25, 2025 8:36 AM):

Very insightful. Under promise and over deliver would be better.

Penny (Feb 25, 2025 9:05 AM):

Most Individual members of the Republican Party including the National and State leadership have no desire to or knowledge how to win for Righteous government . Just a social club

Penny (Feb 25, 2025 9:36 AM):

I finally understand the Republican Party Slogan: GOP Grand Old Party. Literally party hardy and be content with participation trophies

PJ Jackson (Feb 25, 2025 10:22 AM):

‘Under promising’ rarely excites a voter base. How does the successful candidate captivate a base without promising the deliverables they crave?

Sharon Fisher (Feb 25, 2025 8:42 PM):

Re: the flight list. When Epstein was building the the resort, he brought families over for investments. I would not want to condemn everyone that flew on the plane. What we need is a list of those that stayed in the private mansion. If I have my facts wrong, correct me. My research could be off.

Mr. Future Of Texas (Feb 25, 2025 9:55 PM):

Your word is your bond, under promise and over deliver always builds trust.

Grateful for your insight!

Increase Liberty!

Johnnie (Feb 26, 2025 6:28 AM):

Few people have that skill.


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